Damage or defective product must be notified to Violet & Gold within 5 (five) days of receipt, otherwise replacement or refund may be denied. Goods deemed unsuitable by the purchaser (i.e. not faulty) are non-refundable.
A proof of purchase must be provided before a refund will be processed and we may ask you to supply a photo to support your returns claim. A refund is only given in the same form of currency used for the purchase. For example, if the item was purchased with a credit card, the refund must be issued to that same card.
Violet & Gold can be contacted via email at firstname.lastname@example.org for all returns related enquiries.